What does a business analyst do

A business analyst (BA) plays a critical role in bridging the gap between business needs and technology solutions within an organization. They work to understand business processes, identify opportunities for improvement, and help define and document requirements for various projects. The specific duties and responsibilities of a business analyst can vary depending on the organization, industry, and project, but here are the core functions and activities typically associated with the role of a business analyst:

Requirements Gathering and Analysis:

  • Collaborate with stakeholders, including business users, clients, and project teams, to gather and document business requirements.
  • Analyze and prioritize requirements to ensure they align with business goals and objectives.
  • Translate complex business requirements into clear and actionable specifications for development or implementation.

Data Analysis:

  • Examine data and information to identify patterns, trends, and insights that can inform decision-making.
  • Create data models, data dictionaries, and data flow diagrams to document data-related requirements.

Process Analysis and Improvement:

  • Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Propose and document process improvements or reengineering efforts.
  • Collaborate with process owners to design and implement optimized workflows.

Solution Assessment and Validation:

  • Evaluate potential solutions and technologies to ensure they meet business requirements.
  • Validate that the implemented solution aligns with the intended objectives and performs as expected.


  • Create and maintain detailed documentation, including business requirements documents (BRDs), functional requirements documents (FRDs), use cases, process maps, and user stories.

Communication and Stakeholder Management:

  • Act as a liaison between business stakeholders and technical teams, ensuring clear and effective communication.
  • Facilitate meetings, workshops, and discussions to elicit requirements and gather feedback.
  • Manage and build strong relationships with stakeholders to ensure their needs are addressed.

Quality Assurance and Testing Support:

  • Assist in defining test scenarios and test cases based on requirements.
  • Collaborate with quality assurance teams to ensure that testing aligns with business objectives.

Change Management:

  • Help manage the impact of changes resulting from projects or process improvements on the organization, including training and adoption strategies.

Project Management Support:

  • Assist project managers in defining project scope, timelines, and resource requirements.
  • Monitor and report on project progress, risks, and issues related to requirements.

Continuous Improvement:

  • Stay updated on industry trends, best practices, and emerging technologies related to business analysis.
  • Seek opportunities to enhance the efficiency and effectiveness of business analysis processes.

Problem Solving:

  • Identify and address business problems and challenges through data analysis, root cause analysis, and innovative solutions.

Resource Allocation:

  • Allocate and manage resources, including time, budget, and personnel, for business analysis activities within projects.

Overall, a business analyst serves as a valuable link between business stakeholders and the IT or project teams, ensuring that projects and initiatives meet business needs, are completed efficiently, and deliver value to the organization. They rely on a combination of analytical, communication, and problem-solving skills to excel in their role.

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